Privacy Policy

1. Information We Collect

We collect the following information when you use SellNow:

• Account Information: Name, email address, phone number, and password during registration.
• Profile Information: Profile pictures, bio, location, and other details you choose to provide.
• Vendor Information: Store name, WhatsApp number, product listings, and transaction history.
• Usage Data: Pages visited, products viewed, searches performed, and interaction with platform features.
• Device Information: Browser type, IP address, device type, and operating system for security and analytics.
• Transaction Data: Wallet balances, earnings, withdrawal requests, and membership subscription details.

2. How We Use Your Information

Your information is used for the following purposes:

• To create and manage your account
• To process membership subscriptions and wallet transactions
• To display your vendor store and product listings to potential buyers
• To connect buyers with vendors via WhatsApp
• To send account notifications, updates, and promotional messages (with your consent)
• To improve platform performance, security, and user experience
• To prevent fraud, abuse, and violations of our Terms of Service
• To comply with legal obligations

3. WhatsApp & Communication

When you use the WhatsApp contact feature:

• Your WhatsApp number (as a vendor) is displayed on your product pages to enable direct customer contact.
• When a buyer clicks the WhatsApp button, a pre-filled message is generated including the product name and platform reference.
• All subsequent communications occur entirely on WhatsApp and are subject to WhatsApp's privacy policy.
• SellNow does not monitor, store, or have access to your WhatsApp conversations with buyers or vendors.
• You are responsible for protecting your privacy during WhatsApp communications.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Maintain your login session and preferences
• Remember your language and currency settings
• Analyze platform usage and improve performance
• Display relevant advertisements (including Google AdSense)

You can control cookie preferences through your browser settings. Disabling cookies may affect platform functionality.

5. Google AdSense & Third-Party Advertising

• Google AdSense uses the DoubleClick cookie to serve more relevant ads across the web.
• You may opt out of personalized advertising by visiting Google Ads Settings.
• We may also display direct advertisements from vendors and third-party advertisers on the platform.
• Advertisement impressions and clicks are tracked for billing and analytics purposes.

6. Third-Party Services

SellNow integrates with the following third-party services. We encourage you to review their privacy policies:

• Flutterwave — Payment processing for memberships and wallet top-ups. Privacy Policy
• Paystack — Payment processing for memberships and wallet top-ups. Privacy Policy
• OpenAI — AI chat and support features. Privacy Policy
• Google AdSense — Advertisement delivery. Privacy Policy
• Bootstrap CDN — Frontend framework delivery via jsDelivr CDN.
• Meta Pixel — Optional tracking for vendor store analytics.

7. Data Sharing & Disclosure

We do not sell, rent, or trade your personal information. Data may be shared only in the following circumstances:

• Service Providers: With payment processors, AI services, and hosting providers necessary for platform operation.
• Legal Requirements: When required by law, court order, or government regulation.
• Platform Protection: To investigate and prevent fraud, abuse, or violations of our Terms of Service.
• Business Transfers: In connection with a merger, acquisition, or sale of platform assets.
• With Your Consent: When you explicitly authorize us to share your information.

8. Data Security

We implement industry-standard security measures to protect your data:

• Passwords are hashed using bcrypt encryption
• All data transmission is encrypted via HTTPS/SSL
• CSRF tokens protect against cross-site request forgery
• Session data is secured with HTTP-only cookies
• Regular security updates and vulnerability assessments

While we strive to protect your data, no method of electronic storage or transmission is 100% secure. You share information at your own risk.

9. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. If you delete your account:

• Your profile and personal data will be removed within 30 days
• Transaction records may be retained for legal and accounting purposes
• Product listings and reviews may be anonymized

10. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data we hold
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing of your data
• Withdraw Consent: Withdraw consent for optional data processing

To exercise these rights, contact us through the information below or manage your settings directly in your account dashboard.

11. Children's Privacy

SellNow is not intended for users under the age of 18. We do not knowingly collect information from children. If you believe a child has provided us with personal data, please contact us immediately.

12. International Data Transfers

Your data may be processed and stored on servers located in Nigeria and other countries. By using SellNow, you consent to the transfer of your data to these locations.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Users will be notified of significant changes through the platform or via email. Continued use after changes constitutes acceptance.

14. Contact Us

For questions or concerns about this Privacy Policy:

• Email: support@sellnow.com
• Contact Page: Contact Us
• AI Support: Chat with Support